Refund policy

Every order, commission, and sale is handled with care, and as much clarity & transparency as possible. 
My goal is for you to be completely thrilled with your purchase! Please read below to see how I can help you.

Can I return the artwork I purchased?

All original mixed media and cyanotypes are final sale. If you wish to return a reproduction print, a restocking fee amounting to 20% of the print (and varnish, if applicable) cost will be applied. I am more than happy to exchange a print for you, though the restocking fee for the original print will still be applied, as I print to order and try my best to not have prints sitting in stock.

How long do I have to return or exchange a print?

Please open and check your prints immediately upon receiving them. I accept print returns and exchanges within 7 days of receipt. If you do not reach out within 7 days, I will be unable to make a return, so please be prompt! Please note the above restocking fee. Please note that this timeline is flexible during the winter holiday season. Please be aware an exchange may not arrive in time for Christmas if the new print is unable to be printed until after December 13th, as I fulfill exchange requests only after receiving the returned print.

I had an issue. When will my replacement artwork ship/ when will I receive my refund? 

I will ship your replacement artwork and / or issue a refund only after we communicate via email and I've received your return.

What packaging do I use to send the print back? 

Please return your print in the original packaging. If your print came in a tube, it must be returned with both end caps. If you opened the package and threw one end cap away, tape is not a replacement! I am only able to provide you a functioning shipping label if the weight and dimensions are accurate and the same as when I initially shipped the package. If you do not have the original packaging, please go to to the post office and purchase a stiff mailer or a sturdy tube, as well as postage. I will not provide you a refund for artwork that is damaged in transit back to the studio due to poor packaging because I am unable to restock and sell damaged prints. Please make sure you package your print with care!

How do I contact you about questions or issues about my order? 

Please email hello@yasmin.ws if you have any questions about your order. I will work with you to sort out any issues!